Got a question about our meeting rooms? Check out our FAQS below!
1. How do I check meeting room availability?
Please go to our booking form to view the meeting room calendar. The calendar will only show you what dates / times are available.
You can explore meeting room availability without having to complete the booking form.
2. Are the meeting rooms accessible?
Yes, we offer step free access, a lift, accessible toilets and the option of hearing loops. There is also a Changing Places facility onsite.
For more details on the building's accessibility, please explore our AccessAble Guide
3. Can I bring my own food and drink?
Unfortunately, we cannot allow external food and drink into our meeting rooms, however, our onsite food vendors Gray’s and La Chingada Tex Mex offer catering services.
4. How do I order catering?
Please select the catering option in the booking form and we will send you menus for our onsite food vendors: Gray’s and La Chingada’s Tex Mex. If you want to proceed with catering, you can then order directly with them using the contact details in their respective menus.
Please note that we cannot arrange catering on your behalf.
5. What type of events can I host here?
Our meeting rooms are designed primarily for meetings, seminars and workshops. This space is not available for private parties, personal celebrations or music-related events.
If you’re not sure, please contact the team directly at hello@wxwakefield.co.uk
6. Will a member of the WX team be present for my event?
The team will set up the room as requested in advance and you will be provided with a door access code to the meeting rooms via email before your session.
Staff will not be present in the meeting rooms but are onsite should you need any assistance.
7. When will I receive the meeting room access code?
You will receive the access code at least 1 hour before you event. If you have any problems or do not receive your code, please alert a member of staff on arrival or contact the team at hello@wxwakefield.co.uk
8. How do I pay for my meeting room booking?
You can pay for your meeting room booking online. Please use the online payment link included in your confirmation email.
If you are unable to use online payment link please contact us at hello@wxwakefield.co.uk
9. Do I have a deadline to pay for my meeting room booking?
You are required to pay for your room booking within 5 days of receiving your meeting room booking confirmation email.
If you do not pay within this time frame your booking will be automatically cancelled.
10. Is it possible to hold dates prior to finalising my room booking and completing payment?
Yes, we can reserve room bookings for 5 working days before any final confirmation and payment completion.
11. What’s the process for booking a meeting room for Wakefield Council staff?
WX Wakefield Exchange is operated by Wakefield Council, if you’re making a booking in your capacity as a Wakefield Council employee, this is considered an internal booking.
When completing the booking form, please click the ‘Staff’ option.
In the Booking Request Comments please provide your cost centre, account code (R) and category number. If you’re not sure on the codes, please contact the team at hello@wxwakefield.co.uk